Return & Refund Policy

In order to keep our prices as low as possible our return and exchange policy is as follows:

Refunds can be obtained within 14 days of purchase for any unused and resalable merchandise, EXCEPT ELECTRICAL APPLIANCES, in its original purchase condition and packaging. All cosmetics, hair brushes and nail colors sales are final. Product control and Health restrictions prevent returns on certain items. This policy extends, but is not limited to items such as hair brushes, all cosmetics, skin care products, perfumes and nail colors. We do not except returns after 7 days from delivered day.

All returns must be pre-approved by us within 7 days of receipt through e-mail or by phone. We will respond within 48 hours by providing you with a return authorization number and address to ship your purchase. DO NOT RETURN ANY PRODUCT UNTIL YOU HAVE THE RETURN AUTHORIZATION NUMBER (RMA#). RMA# should be visible on the package. ANY UNAUTHORIZED RETURN IS SUBJECT TO A 15% RESTOCKING FEE..

Electrical Appliances (Blow Dryers, Curling Irons, Nail Machines, etc.) can be exchanged for replacement or other merchandise within 14 days of purchase. After 30 days, any defective appliance should be returned to the warranty service center designated by the manufacturer of your appliance, most manufacturers offer a warranty. We only sell professional items, if items you purchase do not meet your expectations; for example: the item is too powerful, not so powerful, too hot, burns hair or other reasons that we have no control over; customer will be charged 15% of the item's price excluding shipping and handling if the purchase was made within 14 days.

FURNITURE: All salon furniture is subject to 25% restocking fee upon receiving it for refund. No Exceptions. All returns must be insured and shipped directly to manufacturer at customer expense. All furniture sold at nailsupplystore.net has a warranty from manufacturer for 6 month from the date of delivery. No exceptions.

Returns that are wrong orders due to customer error, customers change of mind or for reasons not due to our error; customer will be refunded for the merchandise excluding shipping and handling cost. This rule applies for unopened, unused items only that are within 14 days of purchase. If merchandise returned that was eligible for free shipping will reduce order amount below the free shipping requirement, original shipping charge will be deducted from your total return credit before the restocking fee charges. If the return is a result of our error we will replace the item and pay for shipping costs both ways if the purchase was made within 14 days. Credit and Exchange of wrong product will be processed only after receipt and inspection of that item. Please allow nailsupplystore.net up to 14 days to refund your account after receipt of your return. All replacements will be shipped using USPS Parcel.

Please be aware of the above statements and carefully consider the Return Policy before purchasing any of our items. We will not under any circumstance exempt anyone from this Return Policy. If you are not sure if the item you are purchasing can be returned, please call or write our customer service to seek additional information.